Free Nationwide Delivery On All Orders Over £50

FAQ

How Fast Do Items Ship?

Free Shipping or Flat Rate Shipping orders ship within 1-3 business days during normal seasons. Since USPS does not guarantee shipping times, we can not promise exact delivery dates. If you need something by a specific date, please be sure to select UPS or Express Shipping so we can ship your order out via UPS for a faster and guaranteed shipping time. During Holiday seasons, there is a 1 week cut-off order date before the holiday for orders to ship in time for Holiday Delivery. Orders placed after that 1 week cut-off time are not guaranteed, however we do try our best to ship right away.

Can I order a custom Lucite art?

For larger & small runs we can accommodate custom requests. For corporate or large personal orders please email us at info@waterdalecollection.com . We can make single Lucite arts as well in any Shape, Size or piece. Please email for a custom quote.

Can I get my product personalized?

To personalize any product click here to add "Engrave" to your order. For personalization on any 4 or more of the same item please email us at info@waterdalecollection.com and we will process the order.

Are the Lucite Plaques Ready to Hang?

Included in every wall plaque is: hanging / mounting instructions (click here to download instructions) 4 stainless steel floating screws for a stunning hang, wall anchors and the actual screws. Make sure to peel off the protective film before use.

Are the Lucite Plaques Boxed?

Each plaque is carefully wrapped, has a protective film on the front, and placed into a beautiful box so you can easily transport it before hanging, and for extra care during shipping! Once removed from the packaging, handle the plaque carefully so not to scratch it before hanging.

How do I Clean my Lucite Arts?

Simply wiping the front with soap and water / or diluted Windex with a SOFT rag keeps your plaques looking crystal clear & streak free. Do not use abrasive cleaners, hard sponges, or any alcohol based products when cleaning.

Where can I purchase the Waterdale Collection?

You can always order online. Our Lucite arts are available in many Gift & Judaica Stores in the USA, Canada & UK. In Israel our line is available via Simchonim Judaica. Please email us to inquire about purchasing lucite arts near you.

Can I pickup my order?

Yes! You can place your order online and select Pickup at checkout. You will get an email as soon as your order is ready for pickup. Please note, pickup is treated like a regular order that is processed. Items are exchangeable for 3 weeks after the order date. We reserve the right to discard items not picked up after 45 days / make them Hefker.

What is the exchange / return policy?

All Non-Seasonal items are exchangeable for 20 days from the purchase date. If the item is gifted for an event such as a wedding gift, the gift can be exchanged within 20 days, providing the recipient with a credit valid for 100 days. Personalized gifts are not exchangeable unless defective. Seasonal items are not exchangeable. Sale items are final sale

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